Cancellation Policy
We’re a small operation, and every order goes straight into production. Because of that, cancellations can only be made within 12 hours of placing your order. Once your order is being prepared or shipped, we can’t make changes or cancel it. Please double-check your details at checkout. We’re always happy to help before things are on the move.
International Shipping
We’re actively working on expanding our capabilities to support international shipping. At the moment, we are able to ship products to locations within the US and Canada. We appreciate your patience and will be sure to keep you informed as we make progress and roll out these additional shipping options.
Returns
We want you to love your skincare. If something feels off, let’s talk. Due to the nature of our handcrafted, small-batch formulations, we currently accept returns only under the following conditions:
Eligibility for Returns
Item must be unused, unopened, and in original condition.
Requests must be made within 14 days of delivery.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Non-Returnable Items
Opened or used products (for sanitary and quality reasons)
Items marked as final sale
Gift cards or promotional items
How to Start a Return
Email us at care@carefreemixology.com with your order number, reason for return, and clear photos (if applicable). Our team will respond within 2–3 business days.
Refunds
Once approved, refunds are issued to the original payment method, minus shipping. Please allow 5–10 business days for processing.
Why We Do This
Our products are made in small batches and designed for sensitive skin, we’re mindful of quality every step of the way. To protect the integrity of our formulas and ensure the safety of all customers, we’re unable to accept returns on used or opened items. We appreciate your understanding as a small, growing brand.